About the position
Coactivate is looking for an enthusiastic and motivated individual who has a professional manner and excellent problem-solving skills to fill the role of Risk Analyst.
Purpose:
- You will be responsible for the comprehensive oversight and management of risk-related queries within the business, encompassing investigation, mitigation, and reporting.
- An analytical mindset is the key to succeeding in this role.
Minimum Requirements:
- Grade 12
- Relevant Diploma / Certificate / Training in Fraud Risk Management
- 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential
- SQL experience is advantageous
- An understanding of 3rd party capture systems (Ilula, C3D etc.) advantageous
Specific Skills Required
- Strong problem-solving ability
- Strong analytical skills with the ability to interpret complex data sets
- Honest reliable and above reproach
- Policy and process document writing skills
- Strong research, math, and computer skills
- Exceptional verbal and written communication skills
- Ability to analyze processes and data
- Strong self-management skills
- Strong leadership abilities
- Confidentiality
- Assertiveness and strong conflict handling skills
Duties
- Work closely with Management and support functions to understand and highlight suspected fraudulent activity.
- Investigate suspected fraud cases with forensic methodology.
- Identify trends and alerts to create fraud monitoring processes to proactively manage fraud mitigate exposure.
- Ensure that Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers.
- Load security blocks where suspicious transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and case management systems.
- Analyse alerts flagged on the fraud monitoring systems and confirmed validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types)
- Ensure that procedures are always followed.
- Ensure that high risk / unusual activity is escalated immediately.
- Escalate any errors / deviations from procedures immediately.
- Dealing with customers in a professional manner
- Provide feedback to internal and external stakeholders.
- Investigate / resolve customer disputes / cases.
- Escalate / report high risk incidents
- Action all cases in the Case Management System
- Where fraud is confirmed, ensure necessary steps are taken to prevent further exposure, update the Case Management System with the correct fraud type and details of the incident and update risk mitigation processes.
If you feel you meet the above criteria, please send a motivational letter along with your CV
to [Email Address Removed] to apply.
Desired Skills:
- Risk Analyst
- Fraud Risk Management
Desired Work Experience:
About The Employer:
CoActivate is an established customer engagement centre based in Durban, South Africa. They do not want to be the biggest outsourcer in South Africa, but they strive to be the best, fostering a culture of inclusion, innovation, and continuous improvement. Customer centricity is at the heart of their approach driving repeat business, enhancing customer loyalty, and accelerating business growth.
